Refund policy
🔥 Refund & Return Policy
Returns
Due to the handmade nature of our products, we do not accept returns for change of mind.
However, if your item arrives damaged, defective, or incorrect, you may request a return or replacement.
To be eligible, you must contact us within 7 days of receiving your order and provide clear photos of the issue.
EU & UK Customers: In accordance with applicable consumer protection laws, customers located in the European Union or United Kingdom are entitled to cancel or return their order within 14 days of delivery, without providing a reason. Please contact us at supportoxxen@gmail.com to initiate a return.
Refunds
Once your request is approved, we will offer either:
- A replacement
- A full or partial refund (depending on the situation)
Refunds will be processed to your original payment method within 7–10 business days.
Non-Returnable Items
We do not accept returns for:
- Used or worn items
- Orders placed incorrectly by the customer
- Minor variations due to handmade craftsmanship
Order Cancellation
Orders can be canceled within 12 hours of purchase.
After that, production may have already started and cancellation may not be possible.
Late or Missing Refunds
If you haven’t received your refund yet, please:
- Check your bank account
- Contact your payment provider
If you still need help, contact us at:
supportoxxen@gmail.com
Contact Us
For any issues or questions, please reach out:
supportoxxen@gmail.com